Who is responsible for your information
Hero Roof LLC operates Hero Referrals. Contact info@heroroof.com with questions about this notice or requests concerning your information. This notice describes the referral portal; other Hero Roof services may have their own notices.
Information you provide and information we receive
- Account information: your name, email, verified sign-in identity and account preferences. Supabase handles email/password authentication. Passwords are not saved in referral or withdrawal drafts.
- Google sign-in information: your Google account identifier and basic profile information, such as your email, name and profile image when Google supplies them. Google and Supabase handle the sign-in connection.
- Saved activity: your referrals, limited progress updates, Hero Wallet records, first-visit guide progress, last viewed section and acknowledged drafts. A draft may include the name, phone number or email you choose to enter for a referral.
- Referral intake: the referred person’s name, email, phone number, property address, requested work, relationship to the property, notes, inspection preferences and consent choices.
- Technical information: information needed to operate and protect the service, which may include device/browser details, IP addresses, authentication events and hosting, email-delivery or security logs.
Contacts and sharing are your choice
Where your device supports a contact picker, you choose which contact details to share. The portal does not import your entire address book. You can also enter contact information yourself. Share only details you have permission to provide.
Native sharing opens the messaging or sharing app you choose. You decide whether to send, and that app’s privacy practices apply. Opening the share sheet does not tell Hero Roof that a message was sent, received or read. Your personal referral link identifies your account; the recipient’s identity is established when they submit intake.
How we use information
- Create, verify and protect accounts; provide sign-in and password recovery; restore saved account progress after you sign in again.
- Receive and evaluate service requests, follow up on requested work, and create or match the appropriate customer records in JobNimbus and Hero Portal.
- Maintain referral attribution, provide limited status updates, review eligibility and disputes, and record rewards and redemption activity when the program is active.
- Provide support, prevent abuse and duplicates, investigate errors, maintain reliable records, and meet applicable accounting, security and legal obligations.
Using Google to sign in
Google sign-in is optional. We use the Google identity and basic profile information we receive to provide account and referral services, not for advertising targeting or sale. This sign-in connection does not give Hero Referrals access to your Gmail, Google Drive or Google contacts, and it does not post a review for you.
Supabase may associate verified sign-in identities with the same email address to one referral account. You can manage the Google connection in your Google Account. Removing that connection does not automatically delete existing Hero Referrals records; contact us if you also want to request account deletion.
What the person who referred you can see
To track an introduction, the referrer can see your first name and last initial, requested service, limited referral progress and the associated reward. Their referral view does not display your property address, email, phone number, contract document, payment transactions or private reason a project did not proceed.
A reward amount can reveal information about project value. When a reward is exactly 1% of the qualifying project amount and exceeds the minimum, the referrer can calculate that amount from the reward. We do not promise that project value can never be inferred.
Authorized Hero Roof staff can access the information needed to handle your request, verify records and administer the program.
Service providers and other disclosures
- Supabase provides authentication and database storage for accounts, referrals, saved progress and reward records.
- Vercel hosts the portal and supports its operation and security.
- Resend delivers account authentication emails through Supabase. Email providers process delivery information needed to send and troubleshoot those messages.
- JobNimbus and Hero Portal support customer and project operations. Referral intake may create or match customer records in these systems; this alone does not create a sold project or grant access to a project account.
- Google processes your chosen Google sign-in. A messaging app you choose through native sharing processes that communication under its own terms.
- We may disclose information when necessary to comply with applicable law or lawful requests, protect rights and security, prevent fraud, or handle a business transfer subject to applicable requirements.
Wallet and sensitive payment information
Hero Wallet records referral rewards and their status; it is not a bank account. Payout methods are not currently active. Do not enter bank account numbers, routing numbers, Social Security numbers or tax documents into referral notes, support messages or saved drafts.
Raw bank and tax information is not collected through the portal’s current draft forms. Before introducing a payment or tax-information provider, we will explain the collection and the provider’s role in the relevant flow.
Keeping and protecting information
We keep information for as long as reasonably needed to provide your account and requested follow-up, settle rewards or disputes, maintain accounting and audit records, protect the service, and meet legal obligations. We review information for minimization or removal when those purposes no longer require it.
Account deletion does not necessarily remove records we need to keep for those purposes. Copies in backups and protected audit records may remain for a period rather than disappearing immediately.
We use administrative and technical safeguards intended to protect information and limit access. No online service or security measure can guarantee complete security.
Your choices and requests
Contact info@heroroof.com to request access, correction or deletion, to ask about account information, or to raise a privacy concern. We will verify the request as appropriate before disclosing or changing information. Do not send a password, bank details or tax ID in your request.
We handle requests and any rights available to you under applicable law. Some records may need to be retained or requests limited for legal, security, accounting or dispute reasons; we will explain the relevant limits. This notice does not promise immediate deletion of every backup or audit record.
Adults and changes to this notice
The referral program is intended for adults age 18 or older. If you believe a child has provided information to this portal, contact us so we can review and address it.
We may update this notice as our service or practices change. The effective date and version identify the published notice. We will provide notice of material changes as appropriate and obtain additional choices or consent where required. Contact us for questions about an earlier version.