Current preview and program opening
Hero Roof LLC operates Hero Referrals. These account and participation terms apply to your use of the portal from November 12, 2026. The reward program is still in preview; rewards and payouts are not active.
Creating an account, accepting these terms or sending an introduction during preview does not automatically make that introduction eligible for a reward. Hero Roof will announce when the reward program opens and which introductions are eligible. Program activation is separate from account access.
Who can participate
Participants must be age 18 or older, based in the United States and use a verified email account. You do not need to be an existing Hero Roof customer. Referred work must be within Hero Roof’s actual service area and available capacity.
Use accurate information and your own identity. Do not impersonate another person, create fake leads or accounts, submit someone else’s details without permission, or use bulk or unwanted messages.
You cannot earn a reward by referring yourself for work on your own property. Existing leads, duplicates, related-party introductions, and employee or vendor situations require individual written eligibility review; none receives an automatic exception.
How an introduction is credited
An eligible introduction is a genuine new customer who submits a request through your personal referral link and is accepted as eligible by Hero Roof. The link identifies you; the recipient supplies and confirms their information during intake. Sharing or clicking a link alone does not establish a completed referral.
When multiple introductions, prior records or identity conflicts exist, we review the evidence of the earliest valid introduction and the relevant customer records. The first click alone does not decide who receives credit. We do not silently move credit between accounts.
You may challenge an attribution or eligibility decision by contacting info@heroroof.com and providing the relevant details. We review the evidence and communicate the outcome. No automatic attribution deadline or wallet expiration period is established by these terms.
How your reward is calculated
- Full roof or siding replacement: the greater of $350 or 1% of the qualifying final project amount.
- Gutter or gutter-guard installation: the greater of $100 or 1% of the qualifying final project amount.
- Combined project: one reward, equal to the greater of the single highest qualifying minimum or 1% of the whole qualifying final project amount. Service minimums do not stack.
- The qualifying final project amount is the final contract amount after discounts, including approved change orders, and excluding sales tax and financing charges.
- Repairs require individual review and a written reward agreement before a reward is promised. Recruiting other referrers does not earn a reward.
Examples: a qualifying $25,000 roof replacement earns $350; a $50,000 siding replacement earns $500. A $5,000 gutter installation earns $100; a $15,000 installation earns $150. A $25,000 roof plus $5,000 gutters earns one $350 reward. A $50,000 roof plus $10,000 gutters earns one $600 reward. Service minimums do not stack.
Calculator figures are illustrations, not forecasts or guaranteed earnings. Roof/siding examples use $25,000–$50,000; gutter/guard examples use a labeled $5,000–$15,000 example range. Multiple examples are distributed evenly across the range, and a single example uses its midpoint. These ranges are not promises of a particular customer’s price. Actual rewards use the qualifying final project amount. Calculations are rounded to the nearest cent, with half cents rounded up.
When a reward is earned
A reward becomes earned only after eligibility and attribution are verified, the qualifying work is completed, and Hero Roof verifies full, settled payment of the final project balance. A click, account signup, inspection, signed proposal or deposit alone does not earn a reward.
A project that does not proceed, is canceled or is not fully paid does not earn a reward. Status updates and estimates may appear before a reward is earned; they are not available money. Inspection preferences are requests, not guaranteed appointments. A separate signed construction contract controls the work.
Insurance-related projects
A referral reward must never be used, promised or advertised as a waiver or rebate of an insurance deductible. Insurance-connected referrals or project credits require documented eligibility review before any reward is promised; they are not automatically approved by these terms.
A project credit cannot be applied to an insurance deductible. The referral program does not authorize participants to act as insurance adjusters, negotiate insurance claims or promise insurance coverage on Hero Roof’s behalf.
Hero Wallet and redemption
Hero Wallet is a record of rewards owed under the program, not a bank deposit, prepaid bank account or interest-bearing account. Pending amounts are not yet earned. Available amounts are eligible to request for redemption; held amounts need review. A calculator estimate is not a wallet balance.
Check, bank transfer and credit toward your own eligible open Hero Roof project balance are intended redemption options. All payout methods are currently inactive. Before you confirm a request when a method becomes available, we will disclose its timing, any applicable fees and verification requirements.
A request is not proof of payment. We may need to verify identity, tax information and your chosen payment method through a secure process. Do not put bank or tax information into referral notes or drafts. A resumed withdrawal draft will not automatically submit itself.
Project credits can apply only to your own eligible open balance and cannot offset an insurance deductible. No minimum withdrawal amount or balance expiration period is set by these terms.
Refunds, disputes and corrections
A refund, payment reversal, dispute, duplicate, fraud concern or record error may place the affected reward on hold while we review current evidence. We will explain the affected amount and reason at an appropriate level without revealing another customer’s private details. You can ask for a review at info@heroroof.com.
Corrections are documented. Program changes will not cancel undisputed rewards already earned or rights under applicable law. An error involving a reward already redeemed will be addressed directly with you under applicable law; these terms do not authorize an automatic debit from your bank account.
Reviews are separate from rewards
No review is required to participate, earn or redeem a referral reward. Reviews are optional and unrewarded, whether positive or negative. If you choose to review Hero Roof, describe your honest experience and submit it yourself in Google. Google sign-in does not post a review for you.
Tax information
Referral rewards may be taxable, including noncash value such as a project credit. You are responsible for applicable taxes. Hero Roof may request tax information through a secure process and issue required tax documents. A tax-reporting threshold is not a promise that rewards below it are tax-free. Ask your tax adviser about your circumstances.
Information connected to your referral
The privacy notice explains account, referral and service-provider information use. Referrers receive limited name, service, progress and reward information, not another customer’s private contact or payment records. When the 1% calculation exceeds the minimum, the exact reward can allow the referrer to infer the qualifying project amount.
Changes, participation and questions
We may update the program prospectively or pause future participation. Accepted referrals retain the reward-rule version that applied when they were accepted. Program changes will not cancel undisputed rewards already earned or rights under applicable law. We will communicate material changes and any further acceptance needed.
For account help, attribution questions, reward reviews or a copy of the terms that applied to an accepted referral, contact Hero Roof LLC at info@heroroof.com.